IT support in Lebanon and Hanover, NH
Lebanon and Hanover are the northern end of our service area, roughly twenty to thirty miles up the Connecticut River valley from Newport.
Getting there
On site in the Upper Valley
Lebanon is about twenty miles north of Newport and Hanover a little beyond it, both reachable up Route 120 or Interstate 89. This is the outer edge of our routine on-site range rather than the middle of it, so we are straightforward about scheduling: planned work is easy to arrange, and genuine emergencies we will travel for.
A good deal of Upper Valley work is handled remotely, with site visits scheduled for installations and anything physical.
Who we help
A different commercial mix
The Upper Valley has a denser professional and institutional base than the rest of our area, and more competition for IT services. Clients come to us for specific capability rather than proximity: VoIP deployments, fiber work, outdoor wireless and Motorola radio programming.
Radio in particular is a specialism few general IT firms offer, and it is a common reason Upper Valley organisations call us rather than someone closer.
Fiber
Fiber and network infrastructure
Campus and multi-building sites are more common here than elsewhere in our area, which makes fiber installation and splicing a larger share of the work: single-mode runs between buildings, emergency splice repair, and CWDM or DWDM where fibre count is limited.
Response
How we handle distance
We are straightforward about this: Lebanon and Hanover are twenty to thirty miles from our base, so we are not the right choice for an organisation that needs somebody on site within the hour for routine problems.
For planned installation work, specialist capability and remote support, the distance makes very little difference. For a genuine emergency we will travel.
Common work
What brings us up the valley
Radio programming for organisations with field or dispatch operations, fiber work between buildings on campus sites, point-to-point wireless where a road or river sits between two locations, and phone system deployments.
These are the jobs where the nearest general IT provider often subcontracts anyway.
Questions
Frequently asked questions
Do you travel to Lebanon and Hanover?
Yes, though it is the outer edge of our on-site range. Planned work is easy to schedule and we will travel for genuine emergencies.
Why would we use you rather than a local Upper Valley firm?
Usually for something specific: radio programming, fiber splicing or outdoor wireless. Those are capabilities general IT firms often do not have in house.
Can you support us remotely?
Yes. A large share of Upper Valley work is remote, with site visits for installation and physical work.
Do you work with multi-building campuses?
Yes. Fiber between buildings and point-to-point wireless links are both common solutions, and we do both.